Refund policy

πŸ”„ Return & Exchange Policy – XXYLIA Pakistan

At XXYLIA, we are committed to providing a safe, reliable, and premium online shopping experience in Pakistan. We deal in high-quality women’s fashion including dresses, handbags, jewellery, abayas, watches, and cosmetics.

Your satisfaction is important to us, and we aim to resolve any issues quickly and professionally.

⏱️ Return & Exchange Time Frame

  • Returns are accepted within 24 hours of delivery

  • Exchanges are accepted within 48 hours of delivery

Any request made after the specified time frame may not be accepted.

βœ… Eligibility Criteria

To qualify for a return or exchange, the product must be:

  • Unused, unworn, and unwashed

  • In original packaging with all tags intact

  • In the same condition as received

  • Accompanied by proof of purchase (order number)

πŸ” Exchange Policy

We offer exchanges in the following situations:

  • Damaged or defective product

  • Incorrect item delivered

  • Size or product issue (if applicable)

Important Notes:

  • Exchange requests must be made within 48 hours

  • All shipping charges for exchange will be borne by the customer

  • Exchanges are subject to product availability

πŸ’° Refund Policy

Once your return request is approved:

  • Refunds will be processed within 5–7 working days

  • Refunds will be issued via the original payment method:

    • Cash on Delivery (COD)

    • Bank transfer / advance payment

Note: Shipping charges are non-refundable

❌ Non-Returnable Items

The following items are not eligible for return or exchange:

  • Cosmetics (for hygiene reasons)

  • Jewellery items (for hygiene reasons)

  • Sale or discounted items

  • Customized or altered products

⚠️ Important Guidelines

  • Items showing signs of use or damage (not caused by us) will not be accepted

  • Late requests may be rejected

  • We reserve the right to approve or decline any return based on inspection

πŸ“© How to Request a Return or Exchange

To initiate a request:

  1. Contact us within the allowed time frame

  2. Share your order number and product images

  3. Our team will guide you through the next steps

πŸ“ž Contact Us

For returns, exchanges, or any support:

πŸ“§ Email: xxylia.pk@gmail.com
πŸ“± WhatsApp: +92 319 3366 829

Our support team is always here to assist you and ensure a smooth and hassle-free experience.

Thank you for choosing XXYLIA Pakistan πŸ’–